104 Hills Road
Transversal believe that exceptional customer service experience is achieved by transforming the quality and efficiency of our clients' online self-service provision. This inevitably results in significant and immediate return on investment.
Our solution automatically answers customers' questions online; increasing online sales and reducing the volume of calls and email queries. Transversal customers typically see an immediate, dramatic email reduction of around 60%, and an improvement in email response time from a few days to just a few minutes.
Transversal's customer service solution uses a dynamic, natural-language knowledgebase to deliver information to agents and customer alike. By typing questions in their own words, people can access fast, accurate and consistent answers to questions. Our clients benefit from increased first call resolution and greater efficiency, using our solution to provide the highest quality customer service across the board.
Transversal has been named one of the UK's fastest-growing venture companies three years in a row, and won Best Technology Partnership at the Customer Contact Association Awards several years running. Customer include John Lewis, Aviva, Royal Mail, Mothercare, BBC iPlayer, Barclays, Nissan, Standard Life, Nottingham Trent University and Sportingbet.