BIMA - Latest Jobs

Senior Digital Designer

Tue, 21 May 2013 13:06:58

We are looking for an outstanding senior digital designer to bring his or her exceptional design talent, overflowing creativity and positive energy to our ever expanding team...
We aim to provide a top class working environment, the opportunity to work for some of the UK's (and world's) biggest and best organisations, ongoing training and development, opportunities for growth and responsibility, and a continual commitment to allocating resources for staff benefits.

We need people who:

* are passionate about our work and our clients’ visions
* take an active approach towards training and continual improvement - and share this knowledge with their team
* have a fine attention to detail - that last 5-10% is everything!
* are able to work independently, but also to lead and mentor others when necessary

and possess:

* great communication skills
* the ability to write clearly and concisely
* a sound work ethic
* a positive attitude!

As a senior digital designer you must:

* have creativity oozing from every pore
* live, breathe and eat design
* have a passion for digital technology - particularly web, online community and mobile
* have a shared mission to create a positive impact on society
* have a minimum of 3 year’s experience in a digital agency environment or similar
* possess expertise in a design program such as Photoshop or Illustrator
* have a thorough understanding of the rules of design - typography, layout, emphasis, colour etc. - and an understanding of when to break all of those rules
* know the importance of sound ideas and concepts and be able to articulate your process(es) for creating them
* understand the importance of the different design requirements for online, tablet, mobile and digital TV design

It would be nice if you also have experience of:

The discovery process:
* User experience
* Personas
* Analytics
* Wireframing
* Information architecture
* Sitemapping
* Taxonomy

Front end web technologies such as:
* HTML 5 and CSS 3
* Sass and Compass
* User experience

Senior digital designer - responsibilities:
You will be responsible for:

* the full digital design presence for projects - online, tablet, mobile (and digital TV)
* brand guardianship for clients
* management of the design lifecycle
* user centric design focus
* leading on creative concepts for presentations
* discovery phase deliverables: moodboards, wireframes, etc.
* creation of flat designs and their iterations
* creation of style guides, web language, style tiles

Reporting to:
You will report to a project manager and will work with our lead developer, developers, testers, and business development and marketing.

You will receive:
* generous remittance
* group personal pension
* various company bonuses
* a personal training plan for professional development
* attendance at major design/industry conferences
* opportunities to publish articles, blog and present to industry and peers

A bit about us
BrightLemon’s mission is to develop social software which makes a positive contribution to society. We do this by working with some of the leading brands in education, charity and government.
We aim to be the number one bespoke digital community agency in the UK.
We aim to provide a top class working environment, the opportunity to work for some of the UK's (and world's) biggest and best organisations, ongoing training and development, opportunities for growth and responsibility, and a continual commitment to allocating resources for staff benefits.

How to apply
To apply please send a sample of your portfolio - with a brief explanation of your involvement in any cited work - along with your CV.

Strictly no agencies please.

Usability and Accessibility Manager – Mobile Telco - London - £40K to £50K (Ref. J3083)

Fri, 17 May 2013 16:00:42

Usability and Accessibility Manager – Mobile Telco - London - £40K to £50K (Ref. J3083)
The UK’s leading mobile network operator is looking for an experienced Usability and Accessibility specialist to help define and manage the design evaluation and accessibility roadmaps for the UK business. The role will be based in central London.
Our client is responsible for connecting a huge proportion of the UK’s business and personal mobile phone users via its growing high speed mobile network. They have some 25m+ customers in the UK alone, and their network handles a vast amount of traffic as a result. This throws up some interesting challenges for their 120+ digital team, who at the heart of the business and its vision.
The business is currently in the middle of a huge digital transformation project, which will inject design thinking directly into the heart of their brand. Their full-service digital function is split into various divisions, covering e-commerce, planning and innovation, business and non-consumer, engagement, retention and digital delivery. Each team is responsible for different digital properties and work-streams, and different stages of their overall cross-channel customer lifecycle.
The Usability and Accessibility Manager will be responsible for ensuring appropriate levels of usability and accessibility across all digital properties and projects. You will have ownership of usability/design testing and accessibility roadmaps, as well as leading project from a scoping and overall quality assurance perspective.
This position requires a commercially minded Usability and Accessibility subject matter expert with an in-depth understanding of user centred design (UCD) and how and when to apply different research techniques depending on timing, budget and resourcing constraints.
For more information, or to be immediately considered, please email me directly ASAP.
Best,
David Mitchell
Consultant – UX

UX Design Lead – Global eCommerce retail brand - £65,000 – London – Omni-channel projects

Fri, 10 May 2013 17:42:20

UX Design Lead – Global eCommerce retail brand - £65,000 – London – Omni-channel projects

One of the largest, and most respected, British retail brands are currently going through quite a large digital transformation project, and are spending millions and millions of pounds on reshaping their business around core digital channels. They are looking for a Lead User Experience Architect to join the UK team working across a large stream of omni-channel projects. They are one of the later retailers to do this, but this allows them to shape their strategy in response to their competition. The goal is to have the best online shopping experience (naturally), and they have hired the right people in C level positions to help them achieve this. The strategy and vision is in place, the definition phase is next, and they need to build out the teams of user experience practitioners to help design and deliver this experience. Some more information on these roles is below.

They have also built a bespoke process from the ground, with UX and the users right in the middle, and everything envisioned and designed from solid insights and research. They have a UK and international team that work collaboratively across omni-channel projects including breath taking gesture based in store experiences pushing the boundaries of innovation. They have a great process, working to agile; lots of research, scamping and prototyping, user testing and iteration, detailed design and interaction modelling, complex search functionality, ecommerce (obviously). Touch points will still include web, app, and kiosk, and you will be producing flows and journeys, screen concepts and wireframes.

The UX team has grown astronomically in the past 18months which currently stands at 24. This is made up of a mixture of perm and freelance user experience professionals are all at the top of their game producing ground breaking work on all platforms. At the moment they are going through a large ecom project for their main desktop site however the workstream is continuous with plenty of mobile, tablet and instore projects.

They will need to see clear examples of:

· Multi platform projects including kiosk and instore gesture based work. Instore is not essential but understanding omni-channel strategy would be a huge bonus

· End to end delivery (research, design and testing with various methods, tools and techniques in these respective areas)

· Stakeholder management experience – essential in a global ecommerce brand

· Ecommerce or retail (advantageous)

· Service design or multi-channel experience

This is an amazing opportunity to work on some awesome digital projects that will be setting the bar for all the other digital retailers. Get in touch!

Thanks

Andrew

Interim Senior Online Marketing Manager (6 months+)

Thu, 9 May 2013 13:28:50

The post holder will have responsibility for leading and managing ‘owned’ and ‘paid’ aspects for the Online Marketing elements of the National Trust’s marketing activity. Responsible for developing and delivering online communications plans and marketing activity against defined KPIs and acting as an expert in internally, advising senior management and teams across the organisation in use of Online Marketing. The post holder will particularly focus on developing the Trust’s email marketing capability and programmes and integrating this with wider loyalty programme. The Senior Online Marketing Manager will lead the Online Marketing team ensuring that they deliver to agreed objectives and organisation and campaign KPIs.

However, occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the Trust.

• Lead, develop and manage the Online Marketing team to achieve set objectives and KPI’s and significantly contribute to business benefits and manage the Online Marketing team budget.
• Formulate digital marketing plans and marketing strategies, (independently and with the team) with and for internal clients and devise new innovative marketing ideas. Work with project managers to user test new content/applications and work with client teams to promote them.
• Be an expert in online marketing channels including, paid search affiliate marketing and online advertising and especially in email marketing / eCRM.
• Consult, inspire, advise and act as an expert to Supporter Development, Brand and Marketing, Operational Line and Consultancy teams to deliver effective and manageable, stand-alone and integrated online marketing programmes, and digital and e-commerce propositions and to advise on policy issues.
• Specify and/or lead development and optimisation of technical online marketing infrastructure and integration with the Trust’s wider IT and digital infrastructure.
• Develop and report on key indicators and performance to the internal Marketing Agency Director and other senior managers and to the Digital Programme Board and other relevant internal Governance bodies and senior managers.
• Be accountable for their own development through the Performance and Development Review (appraisal) process seeking out opportunities to learn new skills. This role is also responsible for the line management responsibility and development of the e-marketing team.
• Take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work.

Team Responsibilities: Direct line management of a team of 6 online marketers

Budget Responsibilities: Budget responsibility for online marketing budget (approx £600,000)

Key internal contacts: Agency Director, ‘Head of Digital’, Content and Usability, Internal Marketing Agency, Brand and Marketing, Supporter Development, IT, Operational Line and Consultancy teams, Senior Managers, Digital Programme Board and other Governance boards as appropriate.

Key external contacts: Relevant suppliers and online marketing industry technology providers and agencies and National Trust members and supporters.

KNOWLEDGE, SKILLS AND EXPERIENCE:

Knowledge:
Critical
• Qualified in a relevant Marketing qualification
• Educated to degree level in a relevant discipline
• Excellent, demonstrable knowledge of online marketing channels including paid and organic search, online advertising, affiliates and especially in email marketing.
• Proven, demonstrable knowledge of integrated marketing campaigns
• Proven knowledge of web services e.g. APIs, User Generated Content
• Strong general marketing experience

Desirable
• Knowledge of user experience
• Knowledge of marketing through social media
• Experience of audience research and market analysis

Skills:
Critical
• Team management
• Excellent communication, negotiation and influencing skills
• Analytical skills – ability to compile and analyse figures/statistics to inform decisions
• Strong focus on (internal and external) customer delivery
• Organisational skills
• Attention to detail
• Ability to remain calm and focused under pressure

Experience:
Critical
• Extensive experience of managing and delivering digital marketing campaigns (i.e. email)
• Extensive experience of implementing and managing online marketing channels e.g. online advertising, ad words and affiliate marketing
• Proven experience of workin

Mid-level UX Consultant – Global Digital Agency – up to £45K – London

Thu, 2 May 2013 10:00:26

Mid-level UX Consultant – Global Digital Agency – up to £45K – London

In addition to the Associate & Lead UX vacancies we advertised last week, we’re pleased to announce another vacancy within the UX team of one of our largest global agency clients. This opening is for a mid-level UX Consultant with agency experience, and experience of scoping and delivering end-to-end user-centred design (UCD) projects for a variety of brands across a variety of sectors. This agency’s global reach and local knowledge allows them to conceptualise and bring to life digital products and brand experiences that delight and, as importantly, provide a healthy return for their clients. They are a passionate, amiable and very capable group of digital professionals, split across user experience, creative/visual design, development, client services and project management, all under the same roof. User-centred design is central to how this agency’s approach to delivery.

They have a solid group of user experience practitioners whose job it is to validate ideas and turn them into usable and functional products that deliver on their objectives in real world. A combination of quantitative data and qualitative research act as the foundation for their work, and wherever possible, users are involved in help them shape their direction of their design.

This role requires someone who understands the importance of evidence-based ux design and of UCD. You must be experienced in design techniques such as persona creation, sketching, wireframing and prototyping, and your portfolio will need to clearly communicate and depict these skills and your varied experience. If you think you’re interested, or would like some more information, please email your CV and Porfolio to me ASAP.

Thanks, David Mitchell Consultant – UX

For more information, please contact:
David Mitchell
David@wearefutureheads.co.uk

Associate & Lead UX Consultant – Global Digital Agency (London) - £30k & £60k respectively (J2971 & J2972)

Thu, 2 May 2013 09:58:16

Associate & Lead UX Consultant – Global Digital Agency (London) - £30k & £60k respectively (J2971 & J2972)

One of our largest global agency clients is expanding its London-based user experience (UX) team. They’re urgently looking for Associate and Lead-level UX practitioners with experience of delivering end-to-end user-centred design (UCD) projects for global brands, within an agency environment.

This agency’s global reach and local knowledge allows them to conceptualise and bring to life digital products and brand experiences that delight and, as importantly, provide a healthy return for their clients. They are a passionate, amiable and very capable group of digital professionals, split across user experience, creative/visual design, development, client services and project management, all under the same roof.

User-centred design is central to how this agency’s approach to delivery. They have a solid group of user experience practitioners whose job it is to validate ideas and turn them into usable and functional products that deliver on their objectives in real world. A combination of quantitative data and qualitative research act as the foundation for their work, and wherever possible, users are involved in help them shape their direction of their design.

Associate User Experience Consultant - £30k

This is an execution/delivery focused position within the agency’s existing UX team. As an Associate User Experience Consultant you will typically be assigned to one project at a time, that you’ll see through from start to finish, with the support of more experience practitioners. To qualify for this role you ideally need to have worked for an agency before, and been involved in both research and design phases of UX projects. You must also have a portfolio clearly documenting your experience to date, in the form of specific project case studies.

Lead User Experience Consultant - £60k

First and foremost, Lead User Experience Consultants need to be exceptional practitioners. You have to have an almost instinctive ability to know what techniques, tools, systems, and working style to implement to get the best out of your fellow UX practitioners, from other teams within the agency, and your clients. Aside from directing and overseeing projects, as a Lead User Experience Consultant you’ll also have a number of direct line reports, for whom you are responsible for managing, mentoring and developing. To qualify for this role you must be very used to working in an agency environment, and have a portfolio jam packed with impressive projects for well-known brands from a variety of sectors. Experience of line management is a bonus but not a pre-requisite.

For more information, or to be considered for either role, please email your CV and Portfolio to me ASAP.

Best,

David Mitchell
Consultant – UX

Digital Producer, Maternity Cover

Wed, 1 May 2013 11:19:13

RESPONSIBILITIES & EXPECTATIONS

You will be a self-running, intelligent, proactive can-doer who is proud to own projects from inception through scoping, estimating, planning, design and production, to delivery.

You will have a keen appreciation and admiration for process, but the wisdom to use it to improve the running of your projects without allowing it to run you.

You will be responsible for keeping up requesting and managing resources for your projects, as well as reporting on project status and profitability on a weekly basis.

This role is a hybrid Account Manager and Project Manager role, and as such it is client facing and responsible for the client relationship as well as production of the campaigns.

You will organize and contribute to brainstorms as idea sessions as necessary.

In addition to the usual MS Office suite, skype, and google docs, we use Harvest (timekeeping, estimates, and invoicing), Trello (project communications), Project Notion (development project management), and are currently trialing other project management tools.

SKILLS AND EXPERIENCE

A minimum of 3 years experience as a producer or project manager at a digital agency

Online advertising campaign management – including ability to translate media plans into estimates, manage production of standard formats through to home page take overs, familiarity with DoubleClick, Flashtalking, and other ad servers

Mobile web, app, and advertising project management experience is a big plus, but not essential – Celtra experience is a plus

Facebook and standalone web application management

An understanding of basic design and development software and language capabilities and limitations (including but not limited to Photoshop, Illustrator, After Effects, ActionScript, Flash, HTML, HTML5, .net, .php, java, javascript)

A basic understanding of how technical aspects of digital projects work (such as hosting, environment set-up, database management, and similar), enough to make assumptions, ask the right questions, form a project plan, manage developers on projects, AND the ability to translate these actions to laymen’s terms to educate your clients as needs be

Familiarity with standard CMS system management (such as WordPress, Drupal, Mage, and the like)

Demonstrable experience writing essential digital project management documents such as
Statements of Work, Change Requests, Functional Specs, and Creative Briefs

Ability to create project estimates, track costs, and report on project profitability on a regular basis

Ability to create basic UX/IA documentation and simple Test Cases for smaller projects when dedicate resource might not be available quickly enough is a plus

NO AGENCIES PLEASE

User Experience Architect - £32-39,000 – London – Renowned university library

Mon, 29 Apr 2013 18:52:21

User Experience Architect - £32-39,000 – London – Renowned university library

One of the foremost social science universities in the world is embarking on a new web strategy and requires a User Experience Architect to help ensure success. The library provides one of the best social science collections in any university – supporting the research and teaching of the university as well as opening its doors to the wider world.

The university’s library is seeking a User Experience Architect who can bring new skills and methodologies to understand their users and design integrated and consistent experiences across their platforms.

The digital library team leads work on the website as well as digitisation and born-digital collections. Over the next 2-3 years they will be planning and executing a number of projects to develop and integrate interfaces, which have grown organically over time. Some of this work will involve mobile – they have recently launched their first mobile application and work is underway on another – so we are looking for someone who can work across both web and mobile platforms.

The UX architect will be a key member of the new web team which oversees their digital presence, helping to introduce new ways of thinking and delivering new approaches to digital services. Responsibility to teach internal teams about UX is welcomed so the practitioner we're looking for must be a facilitator with strong interpersonal skills.

To take on this challenge, we are looking for a UX Architect with experience working on content heavy web platforms with complex taxonomies. This is an opportunity to work end to end through research, design, and validation so experience working through a full User Centred Design lifecycle is also important (though you won't be expected to be an expert in all areas at this level). Finally, the User Experience Architect will work through the full project lifecycle so must have at least a strong understanding of visual design and front end technology.

This is a very exciting time for the university’s library with the development of the digital library to acquire, preserve and provide access to digital collections, together with a building modernisation project to enable the library to grow and flourish. This is an opportunity to be an integral part of an emerging web strategy during an exciting period of change.

For more information, please contact:
Jon Wall
Jon@wearefutureheads.co.uk