Client Services Breakfast | Manchester | Engendering our Future Client Service Superstars


Posted by BIMA

Event info
27 Jun 2018
North West

Engendering our future Client Service superstars

In our Client Service breakfast briefings to date, we’ve looked at how we can more readily attribute value to what we do, how we can effectively measure the happiness of our clients and how to build out a Client Service offering itself.

It’s notable that an important influence on the success that can be achieved is the happiness and capabilities of Client Service teams themselves.

So, our next session focuses on how we can nurture our colleagues and peers to engender a confident, knowledgeable and empowered cohort of Client Service superstars.

We’ll be looking at answering common questions such as:

 - 'Can you really ‘train' someone to be a natural Client Service ambassador?’

- 'What are the most important traits to foster?’

- ‘What are the options open to agencies in terms of development?’

- 'How do you create a case for the potential investment?’

It’ll be an open forum for discussion.

Event speakers

We’ll be joined by Caroline Pankhurst, founder of Be Braver, who will bring to the table her experience of agency team development, a view on the support available from industry bodies and her insights as an independent mentor and coach.

Location information


6th Floor

1 Tony Wilson Place


M15 4FN

Posted by BIMA

BIMA is Britain’s digital community. Our mission is to drive innovation and excellence across the digital industry. We are the connectors, thought leaders, champions and change makers determining the shape of Britain’s digital economy. Our strength is in our structure. We are powerful because our members make us so. BIMA councils set the agenda in digital hubs around the country and our Think Tanks aid industry leaders and practitioners to fuel the future. Our communities underpin everything that we do. Everything we do embodies our values of innovation, enabling community, celebrating individuals and embedding diversity into our digital ecosystem. BIMA is run by the industry, for the industry. Our independence and not-for-profit status means everything we do is for the good of our members and the industry, and it gives Government and the media confidence in our integrity. We were founded in 1985 and are proud that we were the first digital industry body anywhere in the world.

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